Cancellation & Refund Policy
Last updated: January 2025
Cancellation by Customer
If you need to cancel your trek booking, the following refund policy applies based on the number of days before the trek start date:
| Days Before Trek | Refund Amount |
|---|---|
| 30+ days | 90% refund |
| 15-29 days | 50% refund |
| 7-14 days | 25% refund |
| Less than 7 days | No refund |
Cancellation by mountthrill
In case we need to cancel a trek due to:
- Adverse weather conditions
- Natural disasters
- Government restrictions
- Insufficient participants
- Any other unforeseen circumstances
Full refund (100%) will be processed within 7-10 business days
Refund Process
- Refunds will be processed to the original payment method
- Processing time: 7-10 business days
- Bank processing may take additional 3-5 days
- Refund confirmation will be sent via email
How to Cancel
To cancel your booking:
- Email us at: monktrekker@mountthrill.com
- Provide your booking ID and trek details
- Our team will process your cancellation within 24 hours
Contact Us
For cancellation queries:
Email: monktrekker@mountthrill.com
Phone: +91 99971 67205
Address: Dehradun, Uttarakhand 248001, India